Privacy Policy
At Sysbaris, your privacy is our priority. We safeguard your personal information with the highest standards of security and discretion, collecting only what’s needed to serve you better and never sharing it without your consent. Every measure we take ensures your peace of mind, so you can focus on what truly matters: indulging in the luxurious, unforgettable experiences only Sybaris can offer.
Last updated: September 26, 2025
1. Introduction
Welcome to Sybaris. Your privacy matters to us. This policy explains how we collect, use, share, and protect your personal information, and your rights in relation to that information. By using our website, services, or making a reservation, you agree to the practices described in this policy.
This policy applies to personal information collected through:
- Our website and mobile applications (e.g., sybaris.com, reservations.sybaris.com)
- SMS/text message communications
- Promotions, contests, or marketing campaigns
- Other services we operate
If you are a resident of the European Economic Area (EEA), the UK, or certain U.S. states (e.g., California), specific rights under applicable laws may apply to you.
2. Information We Collect
We may collect the following categories of personal information:
Category
Examples
Source
We collect this information directly from you, from your device/browser when you visit our site, and from third-party service providers (e.g., payment processors, analytics providers).
3. How We Use Your Information
We use personal information for the following purposes:
- To process and fulfill reservations and purchases, including sending confirmations and updates
- To communicate with you – customer service, support, marketing (If you’ve opted in)
- To personalize your experience and improve our website and services
- To send SMS/text messages, subject to your consent, and you may opt out at any time
- To prevent fraud and to maintain security
- To comply with legal obligations and enforce our terms
- To analyze and measure usage trends (e.g., via analytics tools)
- To create aggregated and anonymized data for statistical reporting
Where required by law, we will only process your personal data for these purposes with your consent or other legal bases (contract, legitimate interest, legal obligation).
4. Legal Bases for Processing (EEA / UK)
If you are in the EEA or UK, we process your personal data based on the following lawful grounds:
- Performance of a contract (e.g., fulfilling your reservation)
- Consent, when you sign up for SMS or marketing communications
- Legitimate interests (e.g., improving our services, fraud prevention, security
- Legal obligation, for compliance with applicable laws
You may withdraw consent at any time (but doing so does not affect the legality of processing before withdrawal)
5. Cookies & Tracking Technologies
We use cookies and similar technologies to collect usage data, maintain sessions, and facilitate analytics and advertising.
- Essential cookies: required for site functionality
- Performance & analytics cookies: help us analyse site usage
- Marketing/advertising cookies: used to deliver relevant advertising
You can control cookies through your browser settings or via any cookie consent banner/tools on our site. Disabling certain cookies may affect site functionality.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. After that, we securely delete or anonymize it.
7. Sharing & Disclosure
We may share your information with:
- Service providers (e.g., payment processors, email platforms, analytics providers) who are contractually obligated to protect your data
- Third parties for aggregated, non-personally-identifiable reporting
- Authorities or third parties, when required by law or to protect our rights, users, or property
- Affiliates or business partners, as necessary and with proper safeguards
We do not sell your personal information, except as required under applicable laws and in compliance with your opting in or exercising rights (where applicable)
8. International Transfers
If your data is transferred outside your resident country (e.g., from the EU to the U.S), we ensure protections via:
- Standard Contractual Clauses
- Other legally recognized safeguards
We comply with all relevant cross-border transfer rules.
9. Your Rights
Depending on where you live, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion (Right to be forgotten)
- Restriction of processing
- Data portability: Receive your data in a structured, machine-readable format
- Object to processing based on our legitimate interests
- Opt-out: of marketing communications or sale/sharing (where apllicable)
- Withdraw consent, when our processing is based on your consent
To exercise any of these rights, email us at info@sybaris.com. We may need to verify your identity before fulfilling requests
10. SMS / Text Messaging
We send SMS messages only to users who have opted in. You may opt out at any time by replying “STOP.” After you send “STOP,” we’ll send a confirmation and then stop sending messages. For assistance, reply “HELP” or contact us at (888) 805-7665. Standard messaging rates may apply.
11. Security
We implement industry-standard security measures – including encryption (SSL/TLS), access controls, and monitoring – to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
12. Changes to This Policy
We may update this privacy policy from time to time. The “Last Updated” header will reflect the change date. We encourage you to review this page periodically. If changes are material, we may provide more prominent notice (e.g., email notification).
13. Contact Us
If you have any questions, complaints, or requests regarding your personal data or this policy, contact us at:
Sybaris
Email: info@sybaris.com
Phone: (888) 805-7665
You also have the right to lodge a complaint with your local data protection authority if you believe your rights under applicable law have been violated.
