• Follow us for the latest news & info

Frequently Asked Questions

VOTED THE BEST ROMANTIC GETAWAY IN THE UNITED STATES BY THE INTERNATIONAL HOSPITALITY RATING BUREAU

If you have a question that we haven't addressed then please visit our contact page for more information.

Do you offer room service?

Although we do not offer room service, each suite has a refrigerator and microwave, so you can bring your own food and beverages. There are also numerous restaurants in the area that you can visit or have them deliver right to your suite.

Do you offer military discounts?

We honor the sacrifices and dedicated service of our military personnel with a special discount package. Call any location and ask for details. Present a valid military ID at check in.

Do you have non-smoking rooms?

Each state we operate in has different smoking restrictions. Please contact the location you wish to stay at for further information.

What is your cancellation policy?

You need to give us a 5 day or more notice in order to be able to reschedule or refund. There is no fee to reschedule. There is a $30 refund fee, and make sure you ask for a cancellation number. If you give us less than the 5 day notice, you may be charged for the room even though you did not stay unless the room can be re-rented. Due to the exclusive nature of our club, pets, children, and guests are not permitted.

How clean are your rooms?

Our standards for cleanliness shows in the thousands of favorable comments we receive from our guests. Our suites are rigorously cleaned and sanitized, and receive a thorough inspection each and every day. All of the linens are changed and all surfaces are sanitized. The Whirlpool Tub is filled with water by the guest. The pools are equipped with state-of-the-art sensors that constantly monitor and maintain the pH balance in the pool. The filtering system circulates and filters the entire contents of the pool 4 times each day. The pools are also manually cleaned and tested after each guest.

What should I bring?

Every Sybaris Suite is designed to relax and soothe the body and mind. All suites include a custom built king size bed, remote control tv, dvd player, stereo cd player, hair dryer, complimentary toiletries and terry cloth spa robes for use during your stay. There’s also a convenience area with a microwave oven, coffee maker with plenty of fresh coffee and tea, and a refrigerator with ice in the freezer. Pack a gourmet picnic and your favorite beverages and enjoy your romantic getaway. We also offer a wide array of romantic gifts located in the lobby or can be ordered when making your reservation and placed in your suite prior to your arrival to surprise your special someone.

Do you have a love swing?

We offer a Love Swing in all our Classic Whirlpool Suites at the Downers Grove Location; and the Taiwan Basket in all Suites at the Northbrook Location.

Do you have to be married to stay at the Sybaris?

No, you do not have to be married to enjoy a getaway at the Sybaris

How old do you have to be to stay at Sybaris?

A valid ID is required in order to check in. Sybaris is for adult couples who are at least 21 years of age. However, exceptions can be made under the condition that both guests check in, show ID and that both guests are at least 19 years of age. Additional security deposit may be required and alcohol will not be served.

Management reserves the right to refuse service to anyone.

Are children allowed?

We are sorry but all guests must be at least 18 years old.

Are pets allowed?

We are sorry but pets are not allowed in the suites.

Do I have to purchase a membership in order to make a reservation?

Sybaris operates as a private club and the purchase of a membership is required. Please see our Membership Page for more details.

When can we check in and when do we have to check out?

Normally, our check in time for an Overnight Stay is at 6:00 p.m. and check out is at 11:00 a.m. For our Afternoon Getaway, check in is at 12:30 p.m. and check out is at 4:30 p.m. We do offer early check in or late check out for a minimal fee. Please Call for more details.

Can I get directions to your hotel?

All Sybaris Pool Suites are easily accessible via major roadways in Wisconsin, Illinois, and Indiana. Click on the Locations Pages for more directions to the Sybaris Location of your choice or you can also use google maps

I have a gift certificate. How do I make my reservation?

A Sybaris Gift Certificate is good at any of our locations that feature the suite that is on your certificate. Just contact the location where you would like to stay to make your reservation.

Can I make a reservation for more than one night?

Although our rates are displayed on a per night rate, you may make a reservation for as many nights as you would like. In fact, we have some Multiple Night Stay Specials that can make your getaway more affordable.

WHAT OUR GUESTS ARE SAYING

OUR COMMITMENT TO EXCELLENCE AND QUALITY OF OUR GUESTS' EXPERIENCES IS SECOND TO NONE

"It was so relaxing and awesome love it A+++++++"

-the Woosleys

"We love Sybaris! It's so great to get away from the world for a night. The suite is always clean and the chocolate covered strawberries are to die for!"

-Mr. Polomski

"Our stay was amazing!! I walked into the room and on the bed there were rose petals spelled out saying "will you marry me"... best night of my life!! I will never forget that night!! Thanks for making it beautiful."

-Ms. Sellers

"Great Experience. We were going to Champagne Lodge in the past for our getaways. But once we found Sybaris and had a wonderful experience, it is now our go to spot."

-Mr. Rodriguez

"My wife and I had an amazing time. It's definitely the perfect place for a quick getaway and well needed recharge."

-Mr. Fadeyeva

"I loved my stay. My husband surprised me with this little getaway and it was exactly what we needed. We've never felt so comfortable and relaxed in a long, long time and Sybaris did the perfect job of making that happen."

-Mrs. Alkalidy

"My husband and I were pleasantly surprised at how nice the suite was. I was worried that it wasn't going to live up to 'the hype' but it definitely did! We will be returning, no doubt about that!"

-Mrs. Morris

"My wife and I were extremely impressed with the quality and the cleanliness of the suite. All of the features of the room made for an exciting, relaxing evening that was much needed."

-Mr. Illes

"OMG!!! Beyond fantastic!!!"

-Ms. Holland

"This was the perfect place to celebrate my one year wedding anniversary. Next time I will have to book two nights instead of one. My husband and I didn't want to leave. We will definitely be back."

-Mrs. Leasure

"Sybaris is the perfect place to spend one-on-one time with your spouse. It provides an intimate, uninterrupted venue to getaway from the hustle and bustle and simply enjoy one another."

-Mr. & Mrs. Holmes

"The time we spent together at the Sybaris was priceless. Definitely worth every penny. With all of the luxurious amenities at our disposal we felt like a King and Queen for a night."

-Mr. & Mrs. Maney

"We gave a Sybaris Gift Certificate to a friend for his 30th birthday. It was the hit of the party. And after their getaway they called us to rave about how much they enjoyed the gift."

-Mr. & Mrs. Leon

"Our suite was impeccable. The cleanliness is like no other. Better than any 5-star Resort."

-Mr. & Mrs. Brooks

"Whenever we have a chance to getaway, Sybaris is the only choice for us. You can tell they go to great lengths to provide the ultimate romantic atmosphere. No other hotel offers your very own private swimming pool in your suite."

-Mr. & Mrs. Kimmel

FOLLOW US FOR THE LATEST NEWS & INFO

Back to Top