Club Rules

Check-in Procedures

We look forward to accommodating you for your upcoming getaway! To ensure you have a quick and easy check-in experience, we ask that you abide by the following policies and procedures.

  • Sybaris Suites are intended for adult couples only.  2 people per suite. Children, pets, and additional guests are not allowed. There are no exceptions.  
  • You must present a valid ID and the credit card you used for payment at check-in.  (photos/copies cannot be accepted.) 
  • Check-in for Overnight Getaways is no later than 9:00 pm (unless authorized in advance) 
  • A mask is required, and social distancing policies must be followed to enter the lobby.
  • If you would like to extend your stay until 3:00 pm or check-in at 2:00 pm, opportunities are usually available when you schedule in advance. Please give us a call to extend your getaway. 
  • Getaway enhancements such as Sybaris Spa products, inflatable pool floats, massage products, beverages, etc. are available in the lobby gift shop or can be conveniently purchased online or by phone and added to your suite prior to your arrival.  We can also decorate your suite with rose petals on the bed or place roses, or chocolates in your suite to surprise your loved one.
  • Call the location of your reservation for details.
  • Feel free to bring your favorite beverages or snacks.  A microwave and refrigerator is provided in your suite.  Food deliveries directly to your suite are available from local restaurants.

If you have any questions about these policies or procedures, please give us a call.  Our phones are staffed 24 hours a day for your convenience.

Downers Grove, IL
Northbrook, IL
Frankfort, IL
Mequon, WI
Indianapolis, IN

Cancellation Policy

Please call the location of your reservation.

Cancellations must be made 5 days prior to your reserved date to reschedule or receive a refund.  Should we receive less than 5 days’ notice the room is subject to forfeit unless we can re-rent the suite. Please be sure to request a cancellation number. Without this number, you could be considered a “no-show” and charged accordingly.

All refunds will result in a $30 fee.

We look forward to accommodating you for your upcoming getaway!

What Our Guests are Saying

our commitment to the excellence and quality of our guests' experiences is second to none

"It was so relaxing and awesome love it A+++++++"

-the Woosleys

"We love Sybaris! It's so great to get away from the world for a night. The suite is always clean and the chocolate covered strawberries are to die for!"

-Mr. Polomski

"Our stay was amazing!! I walked into the room and on the bed there were rose petals spelled out saying "will you marry me"... best night of my life!! I will never forget that night!! Thanks for making it beautiful."

-Ms. Sellers

"Great Experience. We were going to Champagne Lodge in the past for our getaways. But once we found Sybaris and had a wonderful experience, it is now our go to spot."

-Mr. Rodriguez

"My wife and I had an amazing time. It's definitely the perfect place for a quick getaway and well needed recharge."

-Mr. Fadeyeva

"I loved my stay. My husband surprised me with this little getaway and it was exactly what we needed. We've never felt so comfortable and relaxed in a long, long time and Sybaris did the perfect job of making that happen."

-Mrs. Alkalidy

"My husband and I were pleasantly surprised at how nice the suite was. I was worried that it wasn't going to live up to 'the hype' but it definitely did! We will be returning, no doubt about that!"

-Mrs. Morris

"My wife and I were extremely impressed with the quality and the cleanliness of the suite. All of the features of the room made for an exciting, relaxing evening that was much needed."

-Mr. Illes

OMG!!! Beyond fantastic!!!

-Ms. Holland

"This was the perfect place to celebrate my one year wedding anniversary. Next time I will have to book two nights instead of one. My husband and I didn't want to leave. We will definitely be back."

-Mrs. Leasure

"Sybaris is the perfect place to spend one-on-one time with your spouse. It provides an intimate, uninterrupted venue to getaway from the hustle and bustle and simply enjoy one another."

-Mr. & Mrs. Holmes

"The time we spent together at the Sybaris was priceless. Definitely worth every penny. With all of the luxurious amenities at our disposal we felt like a King and Queen for a night."

-Mr. & Mrs. Maney

"We gave a Sybaris Gift Certificate to a friend for his 30th birthday. It was the hit of the party. And after their getaway they called us to rave about how much they enjoyed the gift."

-Mr. & Mrs. Leon

"Our suite was impeccable. The cleanliness is like no other. Better than any 5-star Resort."

-Mr. & Mrs. Brooks

"Whenever we have a chance to getaway, Sybaris is the only choice for us. You can tell they go to great lengths to provide the ultimate romantic atmosphere. No other hotel offers your very own private swimming pool in your suite."

-Mr. & Mrs. Kimmel

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